Trade Counter & Internal Parts Advisor (Haydock)

Trade Counter & Internal Parts Advisor Job Vacancy

GGM Group Ltd, a leading supplier of tractors, grounds maintenance and garden machinery across the North of England, are recruiting a Trade Counter & Internal Parts Advisor to work in our recently refurbished parts department/showroom as part of an exciting redevelopment of our depot in Haydock.

We are looking for a highly reliable, resourceful, and driven individual with a strong sense of responsibility and professional integrity to join our successful team, supporting the end customer, internal workshop, and the development of our expanding online and in-store parts shop. The successful candidate will take pride in delivering a cutting-edge level of service, consistently showing dependability and commitment to excellence, working at pace while maintaining attention to detail and professionalism.

The successful applicant's duties and responsibilities will include but not be limited to:

• Provide high-quality customer service at the trade counter and over the phone/email
• Identify and supply parts to customers using electronic parts systems and supplier catalogues
• Assist our internal workshop and service teams with accurate and timely supply of parts
• Process and dispatch online sales orders for parts, accessories and garden machinery
• Support the growth and improvement of our online parts shop:
• Receive goods, inspect for accuracy, and allocate stock to correct binning locations
• Pick and dispatch parts using courier systems, including FedEx
• Maintain showroom presentation, ensuring a high standard of stocking, cleanliness, and visual display
• Monitor and contribute to ongoing stock control and parts sourcing activities
• Embrace new challenges and help drive continual improvement across the department

We are looking for:

• A passion for customer service with a positive, professional attitude
• Demonstrates consistent reliability and accountability when working independently and within a team
• Strong problem-solving skills with a proactive attitude and the resilience to respond to challenges with urgency and professionalism
• Good communication and IT skills, with the ability to navigate MS Office and online systems
• Previous experience in a customer service, sales, or parts-based environment
• Experience in the groundscare, plant or agricultural machinery industry (desirable)
• Forklift truck experience (desirable)

Dependent on experience

Job Type:

Full-Time

Hours:

Monday to Friday - 8:00am to 5:00pm (42.5 hours per week)

• Company pension

Gibsons Garden Machinery Ltd is a Living Wage Employer

Please send application to: Diane Cowell,HR Advisor, GGM Ltd, Regent House, Regent Street, Whitewalls Industrial Estate, Colne, BB8 8LJ
Alternatively please email: