TikTok Shop - Service Solution Go-To-Market Program Manager

TikTok Shop - Service Solution Program Manager Responsibilities

• Collaborate closely with GNE, product, program, and operation teams to define requirements and priorities for merchant integration systems and tools.
• Ensure processes (SOP) and training (KMT) are regionalised (localized) for our BPO vendor to resolve local service and support issues.
• Understand region/country-specific problems, policies, and risks, and translate them into solutions that improve processes and workflows across internal and external teams.
• Work closely with the global SOP team to rapidly update process changes effectively.
• Facilitate tech changes and updates. Create and maintain system documentation.
• Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.
• Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.

Qualifications Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 3 years of operations, program, or project management experience, ideally involving SOP enhancement and localization.
• Familiarity with executing, contributing to, and creating SOPs.
• Ability to collaborate cross-functionally with both tech and non-tech teams.
• Ability to solve problems using data analysis and deep root cause analysis across multiple data points.

Preferred Qualifications

• Effortless Experience: Lean Six Sigma Yellow+ Belt qualification.
• Strong understanding of regional industry standards, business operations and regulatory requirements.
• Experience in Implementation and program management of AI-driven initiatives.
• Logistics: Experience managing 3PL/4PL logistics.
• Six Sigma or other process design certifications advantageous.