Temporary Customer Service Representative - Wandsworth

Location: Wandsworth
Pay: £15.00 per hour + holiday pay accrual
Duration: Until 30th June (with possibility of extension)

The proposed shifts are as follows:

• Monday to Friday: 07:45-11:15 and 15:30-19:00
• Saturday: 08:15-16:15
• Sunday: 09:00-13:00 (for May and probably June)

You will be required to work at least two Saturdays and one Sunday per month and, in cases such as annual/sickness leave, you may occasionally be asked to work full time hours.

Requirement: Valid DBS certificate
Start: Immediate availability essential

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day to day processing of visa applications and renewals. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

• Proven experience in a customer facing role
• The ability to stay calm and professional under pressure
• A can do attitude and willingness to go the extra mile
• Experience working in a fast paced, collaborative environment
• Strong communication skills and a patient, supportive approach

Valid DBS certificate is required as part of the screening process.

Interested? Please get in touch as soon as possible for more information. You'll be joining a supportive, hardworking, and friendly team.