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Technical Support Engineer-Sales - German or French speaking

Posted 24 days ago by B Capital

Permanent

Full Time

Multilingual Jobs

Dublin, Ireland

Job Description

Key Responsibilities

Own the complete end-to-end customer support experience.
Provide prompt, detailed analysis of technical challenges and business issues.
Provide customer happiness and deliver great experience.
Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities.
Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing mentorship on recommended standard methodologies.
Build and maintain Knowledge Base Articles both for internal and external audiences.
Open the continuous collaboration with your team to increase team spirit and team efficiency.

Required Skills/Experience

Customer-focused or previous customer-facing experience.
Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.
Ability to optimally prioritize, multi-task, and perform well under pressure.
Knows how/when to escalte customer issues as the need arises.
Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl.
Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.
Understanding of database concepts and SQL.
Excellent written and verbal communication skills.
Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements).
Ability to communicate technical concepts clearly and optimally.
Proficient in French or German in addition to English.

Desired Skills/Experience

Relevant prior experience working in Technical Support.
Previous experience with Salesforce and its technologies.
Any official Salesforce Certification.
Familiarity with Trailhead or a Trailhead Ranger status.
CRM domain knowledge.
VisualForce and Apex knowledge.
Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.
Experience with Eclipse IDE and ANT.
Familiarity with Internet technologies: firewalls, web servers, proxy servers etc.
Additional Language Proficiency a bonus.