Technical Support Engineer-Sales - German or French speaking

Posted 24 days ago by B Capital

Permanent
Full Time
Multilingual Jobs
Dublin, Ireland
Job Description
Key Responsibilities
  • Own the complete end-to-end customer support experience.
  • Provide prompt, detailed analysis of technical challenges and business issues.
  • Provide customer happiness and deliver great experience.
  • Troubleshoot technical issues and Integrations, with Apex/VF/Lightning Web Components and Standard Salesforce Functionalities.
  • Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing mentorship on recommended standard methodologies.
  • Build and maintain Knowledge Base Articles both for internal and external audiences.
  • Open the continuous collaboration with your team to increase team spirit and team efficiency.
Required Skills/Experience
  • Customer-focused or previous customer-facing experience.
  • Degree or Diploma in Computing/STEM(Computing/STEM(Informatics, Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience.
  • Ability to optimally prioritize, multi-task, and perform well under pressure.
  • Knows how/when to escalte customer issues as the need arises.
  • Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and Perl.
  • Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.
  • Understanding of database concepts and SQL.
  • Excellent written and verbal communication skills.
  • Comfortable interacting with other departments and management - Ability to work with different internal teams (other departments managements).
  • Ability to communicate technical concepts clearly and optimally.
  • Proficient in French or German in addition to English.
Desired Skills/Experience
  • Relevant prior experience working in Technical Support.
  • Previous experience with Salesforce and its technologies.
  • Any official Salesforce Certification.
  • Familiarity with Trailhead or a Trailhead Ranger status.
  • CRM domain knowledge.
  • VisualForce and Apex knowledge.
  • Knowledge of multi-tenant, grid, parallel, or distributed computing architectures.
  • Experience with Eclipse IDE and ANT.
  • Familiarity with Internet technologies: firewalls, web servers, proxy servers etc.
  • Additional Language Proficiency a bonus.