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Technical Support Agent

Posted 12 days 15 hours ago by Blue Arrow HS

Permanent
Full Time
Temporary Jobs
Leicestershire, Ashby-de-la-zouch, United Kingdom, LE651
Job Description
Technical Support Agent

Location: Ashby-de-la-Zouch (Office-based)

Pay Rate: £14.00 per hour

Hours: Monday to Friday, 8:30am - 5:00pm (1-hour paid lunch)

We are currently recruiting for a Technical Support Agent to join a busy and growing support team on an initial temporary basis of at least 3 months. This is an excellent opportunity for someone with a background in software or technical support who is confident dealing with customers and looking to gain experience within a structured support environment.

Key Responsibilities
  • Act as the first point of contact for incoming support queries
  • Handle customer enquiries via phone and live chat
  • Log and raise support tickets for the wider technical team
  • Provide clear, professional communication and manage customer expectations
  • Escalate issues appropriately and ensure accurate documentation
  • Confidently advise customers when further investigation or follow-up is required
Requirements
  • Previous experience in technical or software support (essential)
  • Strong communication skills and confidence handling customer calls
  • Ability to manage workload and prioritise effectively
  • Comfortable working in a fast-paced support environment
  • Strong attention to detail when logging and managing tickets
Desirable Skills
  • Experience supporting ERP systems
  • Exposure to structured support/helpdesk environments
Additional Information
  • This role will initially be office-based in Ashby-de-la-Zouch
  • Full training will be provided on specific areas of the product set
  • While this is a temporary position, there may be potential for longer-term opportunities for the right candidate
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