Technical Support Agent

Technical Support Agent

Location: Ashby-de-la-Zouch (Office-based)

Pay Rate: £14.00 per hour

Hours: Monday to Friday, 8:30am - 5:00pm (1-hour paid lunch)

We are currently recruiting for a Technical Support Agent to join a busy and growing support team on an initial temporary basis of at least 3 months. This is an excellent opportunity for someone with a background in software or technical support who is confident dealing with customers and looking to gain experience within a structured support environment.

Key Responsibilities

• Act as the first point of contact for incoming support queries
• Handle customer enquiries via phone and live chat
• Log and raise support tickets for the wider technical team
• Provide clear, professional communication and manage customer expectations
• Escalate issues appropriately and ensure accurate documentation
• Confidently advise customers when further investigation or follow-up is required

Requirements

• Previous experience in technical or software support (essential)
• Strong communication skills and confidence handling customer calls
• Ability to manage workload and prioritise effectively
• Comfortable working in a fast-paced support environment
• Strong attention to detail when logging and managing tickets

Desirable Skills

• Experience supporting ERP systems
• Exposure to structured support/helpdesk environments

Additional Information

• This role will initially be office-based in Ashby-de-la-Zouch
• Full training will be provided on specific areas of the product set
• While this is a temporary position, there may be potential for longer-term opportunities for the right candidate

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.