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Support Lead
Posted 9 hours 45 minutes ago by HCL Technologies Limited
Familiarity with Commercial Off the Shelf Labsystems running on qualified Windows desktops.
Acronis Backup solution.
Monitoring of Windows server / supported Windows Desktop patching.
Role Description: Lab IT Administrator role primarily responsible for working with Lab COE and local DMO team to provide end to end support for Business users & Stakeholders, coordinate with Site for technical topics, coordinate with Support team, etc. Functions include, but are not limited to: providing hands on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages; troubleshooting and resolving complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment set up/interfaces; executing routine system administration and maintenance activities as required; ensuring proper user management processes are adhered to for all computerized systems; administering lab system access requests; ensuring systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signatures.
Key Responsibilities- To troubleshoot and resolve critical and complex tickets.
- To create the root cause analysis for critical issues/faults (hands on working).
- To implement any necessary preventive measures to reduce future defects.
- To provide technical assistance to team members in resolving customer issues.
- To execute continuous improvement activities and improve the team's performance.
