Support Lead
Posted 14 hours 54 minutes ago by HCL Technologies Limited
Familiarity with Commercial Off the Shelf Labsystems running on qualified Windows desktops.
Acronis Backup solution.
Monitoring of Windows server / supported Windows Desktop patching.
Role Description: Lab IT Administrator role primarily responsible for working with Lab COE and local DMO team to provide end to end support for Business users & Stakeholders, coordinate with Site for technical topics, coordinate with Support team, etc. Functions include, but are not limited to: providing hands on end user support, administration and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages; troubleshooting and resolving complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment set up/interfaces; executing routine system administration and maintenance activities as required; ensuring proper user management processes are adhered to for all computerized systems; administering lab system access requests; ensuring systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signatures.
Key Responsibilities- To troubleshoot and resolve critical and complex tickets.
- To create the root cause analysis for critical issues/faults (hands on working).
- To implement any necessary preventive measures to reduce future defects.
- To provide technical assistance to team members in resolving customer issues.
- To execute continuous improvement activities and improve the team's performance.