ServiceNow Developer (HRSD/CSM/Employee Centre)

• Must hold active SC Clearance

ServiceNow Developers required to support the delivery of a large-scale ServiceNow implementation covering HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.

Must hold active SC Clearance

This is a UK-based opportunity with 2-3 days per week onsite in the west midlands, offering a long term engagement with competitive rates. The role is suited to experienced ServiceNow Developers who have strong hands-on development experience and are comfortable working across multiple delivery workstreams.

Key Responsibilities

• Configure and develop ServiceNow solutions across HRSD and CSM.
• Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
• Support configuration of Virtual Agent and Now Assist capabilities.
• Participate in sprint planning, backlog refinement and technical design discussions.
• Support unit testing, SIT, UAT and defect resolution activities.
• Produce and maintain technical documentation.
• Work collaboratively with architects, developers, testers and business stakeholders.

Essential Skills & Experience

• Strong hands-on ServiceNow development experience.
• Strong experience across HRSD.
• Experience across a combination of:
  • CSM/Source-to-Pay Operations
  • Employee Centre/Employee Centre Pro
  • ServiceNow integrations
  • Virtual Agent and/or Now Assist
• Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
• Strong knowledge of JavaScript, Glide APIs, Flow Designer and ServiceNow Scripting.
• Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs or IntegrationHub.
• Experience supporting Agile delivery and test cycles.
• Strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication skills.
• Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.

Certifications & Clearance

• ServiceNow Certified System Administrator - Essential
• Active SC Clearance - Essential
• UK-based - Essential

Highly Desirable:

• ServiceNow Certified Implementation Specialist - HRSD
• ServiceNow Certified Implementation Specialist - CSM

Desirable:

• ServiceNow Certified Application Developer
• Employee Centre
• IntegrationHub
• Virtual Agent
• Now Assist/GenAI accreditations