ServiceNow Developer (HRSD/CSM/Employee Centre)

Posted 5 hours 16 minutes ago by MRP Technology Ltd

Contract
Not Specified
Public Sector Jobs
West Midlands, United Kingdom
Job Description

  • Must hold active SC Clearance

ServiceNow Developers required to support the delivery of a large-scale ServiceNow implementation covering HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.

Must hold active SC Clearance

This is a UK-based opportunity with 2-3 days per week onsite in the west midlands, offering a long term engagement with competitive rates. The role is suited to experienced ServiceNow Developers who have strong hands-on development experience and are comfortable working across multiple delivery workstreams.

Key Responsibilities

  • Configure and develop ServiceNow solutions across HRSD and CSM.
  • Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
  • Configure Employee Centre experiences and user journeys.
  • Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
  • Support configuration of Virtual Agent and Now Assist capabilities.
  • Participate in sprint planning, backlog refinement and technical design discussions.
  • Support unit testing, SIT, UAT and defect resolution activities.
  • Produce and maintain technical documentation.
  • Work collaboratively with architects, developers, testers and business stakeholders.
Essential Skills & Experience
  • Strong hands-on ServiceNow development experience.
  • Strong experience across HRSD.
  • Experience across a combination of:
    • CSM/Source-to-Pay Operations
    • Employee Centre/Employee Centre Pro
    • ServiceNow integrations
    • Virtual Agent and/or Now Assist
  • Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
  • Strong knowledge of JavaScript, Glide APIs, Flow Designer and ServiceNow Scripting.
  • Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs or IntegrationHub.
  • Experience supporting Agile delivery and test cycles.
  • Strong analytical and problem-solving skills.
  • Excellent stakeholder engagement and communication skills.
  • Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.
Certifications & Clearance
  • ServiceNow Certified System Administrator - Essential
  • Active SC Clearance - Essential
  • UK-based - Essential
Highly Desirable:
  • ServiceNow Certified Implementation Specialist - HRSD
  • ServiceNow Certified Implementation Specialist - CSM
Desirable:
  • ServiceNow Certified Application Developer
  • Employee Centre
  • IntegrationHub
  • Virtual Agent
  • Now Assist/GenAI accreditations