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Service Desk Leader: SLA, Omni-Channel & CX Excellence
Posted 32 minutes 17 seconds ago by Jobtailor
Permanent
Full Time
Other
Essex, Chelmsford, United Kingdom, CM1 1
Job Description
Jobtailor in the United Kingdom seeks an experienced Service Desk leader to drive operational excellence across teams and channels. You will align with KPIs, own performance management, and push for continuous improvement in service delivery.
You will collaborate with Product and Engineering to enhance outcomes, own backlog and CSAT targets, and act as the senior escalation point with regular leadership reporting.
Jobtailor
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