Service Desk Leader: SLA, Omni-Channel & CX Excellence

Posted 57 minutes 4 seconds ago by Jobtailor

Permanent

Full Time

Other

Essex, Chelmsford, United Kingdom, CM1 1

Job Description

Jobtailor in the United Kingdom seeks an experienced Service Desk leader to drive operational excellence across teams and channels. You will align with KPIs, own performance management, and push for continuous improvement in service delivery.

You will collaborate with Product and Engineering to enhance outcomes, own backlog and CSAT targets, and act as the senior escalation point with regular leadership reporting.