Service and Maintenance Administrator

Our client, a well-established and independent maintenance and installation company based in Bognor Regis, is looking for a Service & Maintenance Administrator to join their busy Service Department. Operating nationally and internationally, the company has built a strong reputation for quality, reliability and excellent customer service.

This is a varied role supporting the day-to-day coordination of the service operation. Working closely with engineers, customers and internal teams, you will be responsible for planning and scheduling maintenance, remedial works and reactive call-outs, while ensuring customers are kept informed and jobs are administered accurately and efficiently.

Key Responsibilities

• Planning and scheduling maintenance, remedial works and call-outs
• Coordinating engineers and organising workloads
• Arranging customer visits and managing correspondence
• Preparing quotations for remedial works
• Dealing with straightforward technical queries
• Processing invoices and checking job information
• Managing engineer paperwork and certification
• Administering Service Contracts and signalling
• Updating customer portals and internal systems
• Maintaining accurate records and providing excellent customer service

The Successful Candidate Will Have

• Previous experience in service administration, scheduling, bookings or coordination
• Strong organisational skills and attention to detail
• Good IT and numeracy skills
• Excellent communication and customer service skills
• Ability to prioritise workload and work effectively under pressure
• A flexible, adaptable and proactive approach
• Ability to work independently and as part of a team
• Experience within a maintenance, engineering or installation environment would be advantageous
• Basic knowledge of fire alarms or security systems would be useful but is not essential, as training will be provided