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Senior WFM Manager - Multi-Channel Forecasting & Strategy
Posted 7 days 16 hours ago by Jobtailor
Permanent
Full Time
HR / Recruitment Jobs
Lancashire, Manchester, United Kingdom, M21 0
Job Description
Jobtailor is seeking a Senior Workforce Management leader to drive forecasting, capacity planning, and real-time performance across multi-channel CX operations.
You will mentor WFM Analysts, design KPI dashboards, and partner with FP&A and executive leadership to translate analytics into business decisions in a high-growth environment. The role requires hands-on expertise with Nice CXone, Verint, and Assembled.
Jobtailor
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