Senior WFM Manager - Multi-Channel Forecasting & Strategy

Jobtailor is seeking a Senior Workforce Management leader to drive forecasting, capacity planning, and real-time performance across multi-channel CX operations.

You will mentor WFM Analysts, design KPI dashboards, and partner with FP&A and executive leadership to translate analytics into business decisions in a high-growth environment. The role requires hands-on expertise with Nice CXone, Verint, and Assembled.