Sales Office Manager

Part of Hill and Smith Holdings Plc, based in Middlesbrough, Lionweld Kennedy are the recognised UK's leading supplier of Safe, Sustainable Access solutions inSteel orGRP. We have a strong heritage of supporting multiple vertical sectors with products adaptable to the latest built environments and have a modern approach backed by 100 years of experience.

The Person

• Ability to work independently or as part of a team.
• Strong time management and prioritisation skills
• Well organised and punctual
• A 'can-do' attitude and a keenness for professional self-development
• A thirst to take on growing responsibilities and projects.

Position Description

Responsible for leading the Sales Office function to deliver accurate, timely and commercially competitive quotations that support business objectives and drive sales growth.

Responsibilities

Lead and support the Key Account Executive and Internal Sales teams, ensuring enquiries are reviewed, qualified, prioritised and quoted accurately.

• Support the Sales Manager in managing daily sales activity, team priorities, workload and follow up discipline.
• Oversee preparation of quotations in line with agreed commercial procedures, ready for the review and sign off from the Sales and Business Development Manager.
• Ensure all sales function/office policies and procedures continue to reflect current practice.
• Monitor and maintain adherence to sales office policies and procedures.
• Drive enquiry progression, quote conversion and pipeline discipline through regular review of open enquiries and quotations.
• Act as a key interface between sales, estimating, drawing office, projects, production, fulfilment and senior management.
• Maintain accurate estimating, enquiry, quotation and order data within ERP/SAP systems.
• Monitor sales and estimating KPIs, including quotation turnaround, conversion, pipeline movement and forecast accuracy.
• Provide coaching, guidance and practical support to team members on customer handling, commercial judgement and process discipline.
• Escalate blockers early and support cross functional resolution where customer outcomes, quotation timing or delivery commitments are at risk.
• Review incentive applications from the sales team to ensure all sales meet the required criteria prior to payment.

Qualifications

Relevant technical, engineering or commercial qualification (desirable).

Experience

• Experience within engineering, manufacturing or industrial environments.
• Experience leading, supervising or supporting a team and managing competing priorities.
• Experience using enquiry, quotation, pipeline or order data to manage workload and improve performance.
• Confident dealing with customers, internal stakeholders and cross functional escalations.
• Competent in ERP/SAP systems and Microsoft Office applications.

Position

Full Time with an immediate start.

Hours of work

Mon-Thursday 9.00am -17.00pm, Friday 8.00am - 2.00pm.

Holidays

Full time - 25 days per year (Holiday year Jan - Dec) + 8 Bank holidays, pro rata for part time.

Life Insurance

3 times basic salary whilst in employment.

Pension Scheme

Automatic enrolment if meet criteria, 5% Employee, 3% Employer. After 1 year in April - Age related up to max 6.5%.

Hill and Smith Share options scheme

When available and if applicable.

Employee Assistance Programme

Free to employees (Lifeworks).

Free on-site parking.

Close proximity to Town Centre, bus & train stations.

We welcome applicants from all sectors of the community, and we aim to recruit a diverse workforce that reflects the communities we serve.

All applicants will be asked to prove that they have the right to work in the UK.