Hotel Front Office Manager / Receptionist

Overview

An exciting opportunity has arisen for a Front Office Manager / Receptionist to join a well-established hotel, renowned for delivering exceptional guest experiences.

As a Front Office Manager / Receptionist, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations. This full-time role offers salary of up to £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.

Responsibilities

• Leading and coordinating reception, reservations, nights, and housekeeping teams
• Supporting revenue management and yield opportunities across the business
• Supporting marketing activity, including social media content creation and regular updates
• Implementing and maintaining consistent operational procedures
• Driving guest satisfaction and service standards across departments
• Working closely with senior operations to ensure smooth day-to-day running
• Contributing to sales growth through online engagement and promotional activity

What we are looking for

• Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front Desk Receptionist, Hotel Administrator, Front Office Administrator, Reception Supervisor, Front Desk Supervisor, Front Office Supervisor, Hotel Receptionist, Administrative Assistant, Front of house manager, Guest Experience Manager, Guest services Manager, Reception Administrator or in a similar role
• Have at least 2 years of experience
• 4-star hotel experience would be preferred
• Social media savvy professional with background in leading, managing, and developing a team
• Excellent communication and customer service skills

Benefits

• Competitive salary
• Discounted or free food
• Employee discount
• Gym membership