Sales & Customer Service Administrator

Job Overview:
Working in a busy team environment you will assist in the smooth running of a busy sales and customer service department primarily within the export area of the team. The ideal candidate will have previous experience of working within a Customer Service role coupled with excellent communication and listening skills.

Main Duties:

• Call handling from existing clients, inbound and outbound.
• Processing and confirming customer orders.
• Resolving customer queries and building strong relationships.
• Work closely with internal departments to ensure customer delivery targets are met.
• Arrange shipments to countries all over the world.
• Prepare and provide documents to customers in accordance with terms of shipments.
• Complete customs procedures, working with appointed routed agents and company operated services.
• Monitor orders from point of receipt through to delivery.

Key Skills Required:

• Proven work experience within a customer service role, preferably in a commercial environment.
• Ability to effectively manage customer expectations and sustain strong relationships.
• Excellent IT skills with a knowledge of MS Office.
• Good communication skills, accuracy, and attention to detail.
• Strong organisation skills with the ability to work on own initiative.
• Account Management experience would be beneficial but not essential.