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Proactive Customer Care Delivery Manager
Posted 1 hour 54 minutes ago by British Airways
Permanent
Full Time
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description
British Airways PCC team is at the forefront of transforming customer care, moving from reactive service to proactive intervention by identifying and resolving issues before they become problems. Today, PCC operates 24/7, globally supporting customers and shaping how disruption is anticipated and recovered.
As PCC Operational Delivery Manager you will own detailed delivery plans, coordinate across multiple workstreams and PCC sites (including Delhi), and translate strategy into operational
British Airways
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