Proactive Customer Care Delivery Manager

Posted 2 hours 51 minutes ago by British Airways

Permanent

Full Time

Call Centre / Customer Service Jobs

London, United Kingdom

Job Description

British Airways PCC team is at the forefront of transforming customer care, moving from reactive service to proactive intervention by identifying and resolving issues before they become problems. Today, PCC operates 24/7, globally supporting customers and shaping how disruption is anticipated and recovered.

As PCC Operational Delivery Manager you will own detailed delivery plans, coordinate across multiple workstreams and PCC sites (including Delhi), and translate strategy into operational