Global Customer Success Manager - AI-Driven Growth

Emplifi, based in London's Shoreditch, is seeking a Customer Success Manager to sustain positive client relationships, drive renewals, and identify expansion opportunities across a defined book of business. You will partner with cross-functional teams to ensure value realization and high retention.

In this role you will oversee onboarding, monitor product adoption, deliver training, and collaborate with the Account Sales Director on upsell or cross-sell activities, all while advocating for