Patient Access Performance and Improvement Officer

We are looking for an enthusiastic and motivated Patient Access Performance and Improvement Officer (Band 6) to support the Trust's ambitious programme to modernise and improve outpatient services. This is an exciting opportunity to play a key role in redesigning patient pathways, improving clinic utilisation, and supporting the delivery of safe, efficient and patient centred outpatient care.

Working closely with the Patient Access Manager, Centre Manager, clinical teams, BI, PMO and Digital Services, you will coordinate transformation workstreams, lead improvement activity, and provide high quality data analysis to inform operational decision making. You will support the implementation of digital solutions, the development of standardised processes, and the embedding of redesigned pathways across specialties.

The postholder will be central to ensuring strong communication, effective governance, and the delivery of measurable improvements in patient flow, experience and access. If you are passionate about service improvement, confident working with data, and enjoy working collaboratively across teams, we would love to hear from you.

The postholder will support development, implementation and monitoring of outpatient transformation initiatives, lead data analysis, provide reporting, coordinate improvement activity and work across teams to deliver patient centred outpatient pathways.

The Patient Access Department plays a central role in ensuring patients move smoothly through outpatient and elective pathways across the Trust. As the hub for booking, scheduling, admissions support, clinic preparation and referral processing, the team works closely with clinical specialties, operational managers and digital services to provide a safe, efficient and consistent administrative service. The department manages clinic utilisation, rescheduling, appointment notifications and patient communications, helping to reduce DNAs, maximise available capacity and improve patient experience. It supports daily operational delivery, troubleshooting and pathway coordination, while also adapting to new digital solutions such as DrDoctor, electronic letters and automated referral processes. The team is integral to maintaining high standards of accuracy, responsiveness and governance, ensuring patients receive timely access to care and that services operate effectively across both sites.