Manager End User - Denmark - 6+ months

I am looking for an experienced End User Manager to lead IT support operations for a major Client based in Denmark. You will focus on overseeing IT support operations for end users, ensuring smooth resolution of technical issues, and maintaining high service quality.

Key Responsibilities:

• Lead and motivate the service desk team,
• Oversee incident and problem management (ITIL best practices),
• Manage resources and coordinate with vendors,
• Ensure cybersecurity compliance and protect user data,
• Drive process optimization and automation.

Required Skills & Knowledge:

• Strong IT infrastructure knowledge (hardware, software, networks, OS),
• Hands-on experience with ITSM tools (ServiceNow, Jira, BMC Remedy),
• Excellent communication and conflict resolution skills,
• Leadership and project management experience
• Certifications like ITIL, Microsoft Desktop Admin, CompTIA A+, HDI

If you bring strong structure, excellent people skills, and proven management experience, I'd love to hear from you.
If you're interested apply directly

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