Health Records Supervisor

An exciting and rare opportunity has arisen for a highly motivated and competent individual to act as Supervisor and support the Health Records Services Team.

The vacant posts will be working Reception/Library and Destruction also covering weekends for Annual Leave and Sickness on a rotational basis.

The department is a busy fast changing service with significant capacity and demand challenges and the ability to work well under pressure is essential.

Main duties of the job

The post holder will work closely with other clinical staff and Trust managers to support all Health Records Services. The successful candidate will have a passion for improving the service our patients receive. The post holder will be responsible for supervising and supporting the health records staff.

It is essential for candidates to demonstrate the values held by the Trust and detail their experience of motivating individuals to believe in corporate values.

The Trust is looking for a talented individual to supervise the teams, adopting a pro active approach towards the team. The successful candidate will have experience of patient administration and delivering an excellent customer service. The successful candidate must be numerate, competent in the use of Microsoft Excel, have experience staff in a large demanding areas. The ability to work in a team, meet deadlines, good communication skills and have an eye for detail are essential.

Person Specification

We are committed to becoming a diverse and an inclusive employer and where people feel sense of belonging. Seeking to expand diversity within our teams, we positively encourage applications from under represented groups such as BAME, disabled and LGBTQ+ groups. We are committed to home life balance through flexible working and making reasonable adjustments where possible.

Education & Qualifications

• GCSE English Language and Maths Grade C/4 or equivalent.
• NVQ Level 3 in Management/Leadership/equivalent or working towards.

Knowledge and Training

• Knowledge and experience of Patient Administration System Oasis
• Knowledge of IFIT case note tracking.
• Knowledge of clinic preparation
• Knowledge of Subject Access Requests
• Understanding of the Data Protection Act and Freedom of Information Act.
• Able to organise and prioritise a diverse workload and workforce on a daily basis.
• Computer literate; with an excellent use of MS office
• Knowledge of Reception Duties

Experience

• Previous experience of working with the general public
• Experience of managing a customer service function with a proven track record of transforming the culture to improve the service
• Experience of Supervising a large team across multiple sites.
• Experience of Supervising staff in a demanding area.

Communication & Relationship Skills

• Able to establish and maintain effective working relationships Articulate - communicate courteously
• Able to communicate with all levels of staff, patients and relatives.
• Able to relate to a range of professionals, patients, senior managers, board members of the public.

Analytical & Judgement Skills

• Ability to use own initiative.
• Able to organise and prioritise a diverse workload and workforce on a daily basis.

Planning & Organisational Skills

• Able to deal with a steady flow of work and sudden episodes of heavy workload.
• Able to organise and prioritise a diverse workload and workforce on a daily basis.
• Organised and ability to priorities unpredictable volumes of work.

Physical Skills

• Personable - Able to present a positive image of themselves and the service.
• Able to remain calm when under pressure and when managing multiple, competing tasks.Gives attention to detail; checks information received for accuracy and interpretation.
• Able to accurately report and record work activities.
• Show flexibility when covering shifts for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.