Head of Ops & CX - Scale a Luxury DTC Brand

A luxury fragrance house in Greater London seeks an Operations Director to oversee manufacturing and logistics operations. This hands-on leadership role involves managing purchasing, inventory, and customer service. The ideal candidate has 8+ years of experience in a consumer business, especially in DTC/e-commerce, and possesses strong analytical capabilities. This position offers comprehensive benefits including private healthcare, pension contributions, and annual leave that increases with service.