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Head of Member Engagement

Posted 8 hours 25 minutes ago by Lipton Media

Permanent

Full Time

Other

England, United Kingdom

Job Description

Head of Member Engagement

£45,000 - £53,000 + Bonus + Excellent Company Benefits

Hybrid

1 Year Contract

Leading membership based Association seeks a proactive and strategic Head of Member Engagement for a 12 month maternity cover to lead and enhance their member success programme. This is a senior, client facing position responsible for maximising member retention, satisfaction, and engagement.

The successful candidate will lead a team of 4, shape engagement strategy, oversee member touchpoints, and ensure that member companies receive consistent value from their membership.

Responsibilities

Lead a team of 4 to deliver member engagement initiatives.
Shape engagement strategy and oversee member touchpoints.
Ensure member companies receive consistent value from their membership.

Qualifications

5+ years' experience in customer success, membership engagement, or B2B account management.
Experience managing or leading a small team with a focus on coaching and outcomes.
Background in event driven environments or associations is highly desirable.
Strategic thinker with strong commercial acumen and ability to translate insight into action.
Excellent interpersonal and written communication skills.
Confident, professional, and comfortable engaging senior stakeholders.
Highly organised, detail oriented, and results driven.
CRM proficiency (e.g., Hubspot or similar) and strong reporting capability.