IT Technician

IT Technician

Location: Liverpool (Fully On-Site)
Rate: £175-£200 per day
Contract Length: 3 months+
Start Date: ASAP

Due to increasing workload, our client's US-based IT team is seeking an experienced IT Support Technician to provide on-site support in the UK. This is a hands-on role requiring strong technical skills and excellent customer service.

Key Responsibilities

Provide first and second-line IT support to users across the business.

Troubleshoot issues related to Windows OS, Microsoft applications, and basic networking.

Manage user accounts and permissions via Active Directory.

Handle support tickets using the company's internal ticketing system.

Deliver remote support where required.

Work independently to resolve issues and escalate when necessary.

Required Skills & Experience

Experience in an IT Support or Helpdesk role.

Strong knowledge of Windows Operating Systems and Microsoft Apps.

Experience with Active Directory and remote support tools.

Familiarity with basic network troubleshooting and fundamentals.

Previous use of a ticketing system.

Excellent communication and interpersonal skills.

Self-motivated and able to work autonomously.