Head of Member Engagement

Head of Member Engagement

£45,000 - £53,000 + Bonus + Excellent Company Benefits

Hybrid

1 Year Contract

Leading membership based Association seeks a proactive and strategic Head of Member Engagement for a 12 month maternity cover to lead and enhance their member success programme. This is a senior, client facing position responsible for maximising member retention, satisfaction, and engagement.

The successful candidate will lead a team of 4, shape engagement strategy, oversee member touchpoints, and ensure that member companies receive consistent value from their membership.

Responsibilities

• Lead a team of 4 to deliver member engagement initiatives.
• Shape engagement strategy and oversee member touchpoints.
• Ensure member companies receive consistent value from their membership.

Qualifications

• 5+ years' experience in customer success, membership engagement, or B2B account management.
• Experience managing or leading a small team with a focus on coaching and outcomes.
• Background in event driven environments or associations is highly desirable.
• Strategic thinker with strong commercial acumen and ability to translate insight into action.
• Excellent interpersonal and written communication skills.
• Confident, professional, and comfortable engaging senior stakeholders.
• Highly organised, detail oriented, and results driven.
• CRM proficiency (e.g., Hubspot or similar) and strong reporting capability.