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Head of Customer Operations for Growth & Retention

Posted 5 days 21 hours ago by OneAdvanced

Permanent

Full Time

Other

Staffordshire, Birmingham, United Kingdom, B19 1

Job Description

OneAdvanced seeks an experienced Head of Customer Operations to lead the evolution of our customer operating model within our Extended Support and Commercial Services teams, driving exceptional experiences at scale while delivering growth. This leadership role focuses on retention, efficiency, and aligning frontline delivery with executive strategy.

You will partner with Sales, Professional Services, and Revenue Operations to optimise renewals and lifecycle processes, building standards and

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