Helpdesk Lead: Fast-Paced Ops & Customer Excellence

Lawrence Dean Recruitment Ltd in Welwyn Garden City is seeking an experienced Helpdesk Manager to lead a busy, office-based helpdesk. You will oversee daily operations, support the team, coordinate engineers and jobs, and ensure customers receive a consistently high level of service.

The role requires a calm, organised leader who can prioritise under pressure, develop the team and identify process improvements. Salary is £38,000 per annum with benefits and 28 days holiday.