Guest Relations Lead, Upscale Hotel Front Office

Canopy by Hilton London City is seeking a Guest Relations Executive to lead front of house operations, including check in/out procedures, and to deliver exceptional service to every guest. You will coordinate VIP requests and ensure a positive outcome for all inquiries.

You will engage with guests before arrival, during their stay and after departure, aiming to elevate satisfaction, support team collaboration, and contribute to the brand's high standards.