Front of House Team Leader

White Post Lane, London, E9 5EN, UNITED KINGDOM

Role Description

We're looking for a dedicated and enthusiastic Front of House Team Leader to join our team. In this role, you'll be a key part of keeping our venue running smoothly, ensuring guests have an amazing experience, and supporting our team to deliver their best. You will be an important link between team members and senior leaders and your aim is to help others develop in their roles. You are expected to support building a team based on trust, with open and honest communication.

Core Responsibilities

• Cellar Management: Ensure stock is stored correctly and maintain beer lines to the highest standard.
• Deep Cleaning: Oversee and participate in regular deep cleans to maintain high standards of hygiene.
• Venue Aesthetics: Ensure the venue always looks its best, from layout to lighting.
• Staff and Storage Areas: Keep these spaces tidy, organised, and functional.
• Maintenance: Report and address any maintenance issues swiftly.
• Lost Property: Ensure all lost property is logged and stored securely.
• Shift Management: Oversee the running of shifts, ensuring everything flows smoothly.
• Building Lock-Up: Ensure all areas are safely secured at the end of the night.

General Duties

• Assisting with on the training of new team members
• Accurately record all wastage.
• Relay any issues like staff disputes, guest complaints, or quality concerns to management.
• Check in with the manager regularly to report progress and identify any outstanding tasks.

Benefits

• Free staff meal and a drink when working on site and staff soft drinks.
• Generous staff discount package across the whole company (Crate & Silo).
• A summer and winter whole-company staff party.
• Cycle to work scheme.
• Employee assistance program.

Screening Questions

• Do you have experience in a similar role?
• Describe your customer service experience.