First Appointments Officer

First Appointments Officer

The closing date is 25 March 2026

This post offers an opportunity to an individual to work within an administrative environment within the Medical Records Department either in the Royal Glamorgan Hospital or Prince Charles Hospitals.

The post will involve providing support for Outpatient Clinics, managing Outpatient Waiting Lists and booking appointments on the Welsh PAS system.

The successful candidate will be communicating with patients over the telephone. Knowledge of the Welsh PAS system, RTT rules are desirable.

On the job training will be undertaken and the successful candidate must be numerate, literate and able to work under pressure.

The hours of these posts are as follows - Monday - Friday - 08:30 - 16:30, but flexibility is essential.

Main duties of the job

The successful candidates will be joining a well established First Appointments Team responsible for the management of Outpatient Waiting lists.

Duties include: Booking appointments in priority and date order, initiating the partial booking process and communicating with patients over the telephone.

The successful candidate must have excellent keyboard skills and have a flexible approach to work as evening and weekends will be necessary.

Welsh Skills Desirable

This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy Our Health, Our Future focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents or please click "apply now" to view in Trac.

Person Specification Education & Qualification

• NVQ level 2 in Business Administration and work towards NVQ level 3 in Business Administration OR substantial clerical experience

Skills & Knowledge

• Good communication
• Ability to undertake office procedures through previous experience
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Experience

• Working in a busy office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a year per annum, pro rata for part time