Admin Assistant

University Hospital of North Midlands NHS Trust Admin Assistant

The closing date is 31 March 2026

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship.

We are looking for an enthusiastic, motivated individual with strong organisation and interpersonal skills to come and work with the Oncology secretarial team as an Administration Assistant at our County site. You will work closely with the administrative and clinical team, supporting the work of the department in the provision of an efficient and effective office service. Candidates should possess a professional attitude to their work and have the ability to work flexibly in a busy environment. You ideally have experience of working as an administrator/receptionist and are familiar with secretarial and administrative processes and practices.

Main duties of the job

Main duties of the role include:

• Answering telephone queries
• Making appointments
• Typing letters
• Dealing with patient queries
• Scanning and logging referrals
• Booking clinic appointments where required
• Monitoring the generic Oncology inbox

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co created by staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Person Specification

• Proficient in the use of Microsoft Office: Word, Excel, Access and PowerPoint.
• Experience and/or qualifications in the specific area Organisational Development.
• Customer Care/service Qualification/experience.

Knowledge, Skills and Training

• Admin/Clerical background.
• Ability to work as part of the wider team.
• Excellent written and communication skills.
• Knowledge of patient administration and other related systems.
• Previous admin duties in a health care setting.
• Knowledge of the hospital EPR system.

Personal Qualities

• Able to use own initiative.
• Ability to manage large volumes of work with very fast turnaround.
• Works with patients and people at the fore - operates to a customer service ethos.
• Eager to learn and develop within the healthcare area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust