Field Engineer

Basic Job Description

Intellian is a leading global provider of stabilized satellite antenna systems. Built upon our patented RF, stabilization and tracking technologies, our products support a wide range of industries, including Commercial Maritime, Offshore Energy, Defense & Intelligence and Luxury Yachting.

Our comprehensive range of antenna systems includes Satellite TV, VSAT, Global Xpress, Fleet Broadband and Iridium Certus solutions.

Main Responsibilities and Tasks

The primary focus of the role is to support Intellian customers in the field by performing installations, configurations and repairs of all our products.

• Attend on-board services to install, configure and repair Intellian systems efficiently, timely and successfully.
• Assist Intellian dealers with technical inquiries and attendances on vessels.
• Able to troubleshoot, diagnose and evaluate the operation of product.
• Work with subcontractors, dealers and end-user customers for evaluating technical product-related topics.
• Solve day-to-day case management. Input cases in CRM and track via customer inquiries from phone, email, etc.
• Update and input accurate data in CRM ensuring CRM accuracy.
• Analysis and repair of products returned to Intellian facilities.
• Limit failed or return of required jobs by maintaining a high success rate.
• Adhere to all safety regulations, perform risk assessment and maintain required PPE.
• Complete and provide RMA forms with stock returns for inventory management.
• Creation, updating and completion of work orders in CRM with clear and concise service & expense reporting in a timely manner (within 24 hours of job return)
• Development of documentation for troubleshooting and knowledgebase
• Assist other departments, such as, but not limited to; product demonstrations, product recommendations, document or knowledgebase creation and onsite training.
• Documenting and reporting any technical concerns to management or internal Quality and R&D teams.
• Travel - Ability to travel at very short notice anywhere globally

Required Qualifications & Skills

• Bachelor's Degree or Equivalent.
• Maritime/Satcom experience and certifications (GVF, NMEA, MEI, Manufacturer training)
• Maritime or offshore Experience.
• Understanding of RF technologies.
• IT Network troubleshooting skills; DHCP, TCP/IPv4 & v6, Sub-netting, routing, etc.
• Strong mechanical skills and ability to use hand tools for long periods.
• Ability to communicate effectively in person and using email or telephone.
• Excellent written and verbal skills of the English language.
• Should have a valid permit to work in the Netherlands.
• Must be comfortable working alone
• Able to travel at short notice & has a valid driving license.
• Able to lift/carry tools and spares, climb ladders, masts, rigging, etc.
• Comfortable working in the industrial environment and at height.
• Good personal safety awareness and hazard avoidance.
• Strong Organizational & documentation skills.
• Great team player and positive attitude.
• Excellent computer skills, including Word, Excel, Outlook and Google Docs. Generally, Technology savvy.