Event Operations Manager - North & Midlands Birmingham

At Event Cup Solutions Ltd, we're redefining how live events operate by leading the UK's shift toward high impact, sustainable reusable cup systems. We partner with the biggest stadiums, arenas, festivals and theatres across the country to slash single use waste, speed up service, and transform the guest experience through our innovative, rental based reusable cup model.

With state of the art nationwide wash and logistics hubs-equipped to clean and dry over 100 million cups every year-we deliver a fast, efficient and truly scalable operational service to venues of every size. As a ClimatePartner certified organisation and home of the ONE Planet ONE Chance Reusable Cup System, we're proud to help clients meet sustainability goals while elevating front of house performance.

Joining our team means stepping into a future focused business that's growing quickly and innovating constantly. If you're passionate about operational excellence, sustainability, and making a visible impact at some of the UK's most exciting events, you'll thrive here.

Main duties :

• To manage the onsite Event Cup Solutions operational programme

• Lead and manage the Cup Crew Supervisor and Cup Crew Team on site to ensure that all used cups are collected during the event, sorted and stored ready for collection and return to the wash facilities

• Be the main point of client contact onsite

• Liaise and communicate effectively with the onsite venue operations team to ensure that the agreed cup programme is effectively delivered

• Provide accurate on-site stock takes in accordance with the frequency agreed with the customer

• Fully manage the roles & responsibilities of the Cup Crew Team in line with the ECS code of practice

• Ensure that all site documentation & event reporting is accurately completed, updated, and submitted back to ECS Head Office

• Ensure all on site & company Health & Safety requirements are met and complied with

Key requirements :

• Essential:

  • 2-3 years' management experience

  • Full driver's license

  • Excellent numeracy skills

• Desirable:

  • Experience working for a major UK cleaning contractor or venue operations

  • Industry recognised qualification in event or operations management

• Attitude:

  • Well organised, conscientious, hard working with a positive attitude

  • First class interpersonal skills and exceptional communication skills - written and oral

  • Self motivated problem solver

Additional information :

• Ideally based from Birmingham / Coventry / Wolverhampton

• You would be expected to work flexibly to include some weekends, evenings and night shifts as the business requires. Time off in lieu (additional to annual leave) will be provided to compensate for this.

We welcome talent from all backgrounds, identities, and experiences-because diverse perspectives fuel innovation, strengthen our culture, and help us continue pushing boundaries in sustainability and live event operations.

If you're passionate, driven, and ready to make an impact, you'll find a place here. We're proud to be an inclusive employer and we actively encourage applications from all suitable candidates.