Evening Customer Service Advisor

About the Role

Part time customer service adviser for SouthEastWater. You must work a minimum of 17 hours per week, spread across at least three evenings (17:00-21:00) and Saturdays (08:00-13:00). You will initially attend a six week induction programme, after which you will work fixed evening and Saturday shifts. The role is target driven and offers opportunities for career progression within the company.

Key Responsibilities

• Provide excellent customer experience, resolving all contacts within company timescales.
• Handle enquiries related to water bills, refunds, payment plans, and change of occupier.
• Address issues with water supply and assist customers with related problems.
• Achieve set performance targets while adhering to business processes and regulatory compliance.
• Maintain accurate and secure customer data in compliance with data protection rules.
• Participate in team meetings and contribute to a positive team environment.
• Support standby rota during emergency periods.

Required Qualifications & Skills

• GCSE Maths and English, Grade4/C (or equivalent).
• Strong written and verbal communication skills.
• Excellent computer literacy and ability to learn new systems.
• Commitment to providing outstanding customer service.
• Dedication to developing skills and keeping knowledge up to date.

Desirable Experience

• Previous customer service or call centre experience.
• Experience handling financial or tariff related enquiries.

Benefits

• Pension scheme with up to 10% employer contribution.
• Five weeks holiday plus bank holidays (increases to six weeks with length of service).
• Flexible annual leave policy allowing purchase or sale of holiday.
• Paid volunteering days, cycle to work scheme, health cash plan, and life assurance.
• Well being related benefits.

Equal Opportunity

SouthEastWater is an equal opportunity employer and recognises the value of diversity across age, race, gender, ethnicity, religion, and identity.

Application Notes

To apply, submit your CV on the company careers website. Applicants must have the legal right to work in the UK and will be required to pass background, identity, and employment reference checks.