Duty Manager at Xcite Whitburn

36 hours per week, working to the rota shown below. Due to the nature of the Duty Manager position, a level of flexibility is required for shifts and availability.

Week 1

hrs

Week 2

hrs

Week 3

hrs

Monday

14.15-22.00

7.75

Monday

6.15-14.15

8

Monday

OFF

Tuesday

14.15-22.00

7.75

Tuesday

6.15-14.15

8

Tuesday

9.00-16.00

7

14.30-22.00

7.75

6.15-14.15

8

9.00-16.30

7.5

Thursday

14.15-22.00

7.75

Thursday

OFF

Thursday

6.15-14.15

8

Friday

14.15-22.00

7.75

Friday

OFF

Friday

6.15-14.15

8

Saturday

OFF

Saturday

8.30-16.00

7.5

Saturday

OFF

Sunday

OFF

Sunday

8.30-16.00

7.5

Sunday

OFF

What We Offer:

• Free Xcite Membership & discounted family membership
• Cycle to Work Scheme
• up to 38 days annual leave
• Discount store vouchers & online retailers through our Benefits Portal
• Company Pension contributions up to 15% of your salary

£28,776.00 per annum (pay award pending 1/4/26)

Job Description

About Us:

At Xcite we are committed to promoting a healthy, active lifestyle within our community where everyone can live a healthier, happier, longer life.

Conveniently located in the heart of the town and community, Xcite Whitburn offers a wide range of activities for the whole family to enjoy.

The venue features a newly refurbished gym, equipped with the latest Technogym equipment to support every type of workout. Members can take part in an extensive programme of instructor-led group fitness classes in our dedicated studio, alongside a full timetable of virtual Les Mills classes streamed on the big screen for added flexibility and choice.

Our modern 25-metre swimming pool is complemented by a relaxing sauna, steam room and viewing gallery. There is also a separate teaching pool, providing the ideal setting for our youngest Learn to Swim participants to build confidence and develop essential water skills.

Above all, we are committed to creating a welcoming, inclusive environment where every member and visitor feels supported and valued.

Your Role:

As Duty Manager, you'll be at the heart of our daily operations, with a particular focus on all things leisure centre. That includes managing the facility, programming, and staff - ensuring everything runs smoothly, safely, and to the highest standards.

This role requires strong leadership and leisure management skills, alongside hands-on experience.

Your key responsibilities will include:

• Leading and supporting the team, ensuring excellent service delivery and safety
• Supporting the wider facility and deputising for the Area Manager when needed
• Ensuring a safe, inclusive, and welcoming environment for all our visitors

Essential qualifications and experience:

• 1-2 years supervisory experience
• A passion for providing outstanding customer service and team leadership
• Successful study to HNC level or equivalent level in work experience
• Excellent written and verbal communication skills
• Good administrative skills with the ability to write reports & letters
• First Aid at Work
• Experience in budget management, health and safety audits, and programme planning
• Familiarity with leisure management systems

If you are passionate about leisure, committed to high standards, and ready to take the lead in a dynamic environment, we would love to hear from you!

Interviews will provisionally be held on 17th March 2026.