Dispensing Optician - Head Office - Online Eyewear - Bury

Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury.

This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.

Job Type:

Permanent, Ideally Full Time, Minimum 30 Hours Per Week

Location:

Office-based near Bury, Greater Manchester

Dispensing Optician - Role Overview

As a Dispensing Optician, you'll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You'll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.

Key Responsibilities

• Respond to customer enquiries via digital channels (email, chat, phone)
• Provide tailored recommendations for frames, prescription lenses, and sunglasses
• Support customers with order tracking, modifications, and aftercare advice
• Identify and resolve customer concerns with empathy and efficiency
• Utilise internal systems to manage and log customer interactions accurately
• Maintain up-to-date knowledge of products and procedures, and share insights with the team

About the Business

• 20+ years of success as a top-rated luxury online eyewear retailer
• Over 23,000 5-star reviews on Trustpilot
• Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre
• Known for combining quality, service, and a passion for premium eyewear

What We're Looking For

• GOC Registered Dispensing Optician
• Strong commercial awareness and a customer-first mindset
• Comfortable using digital systems and communication tools
• Excellent collaboration and communication skills
• Passion for innovation and service development in optical retail

What's On Offer

• Salary: £32,000 to £35,000 per year + performance-related bonus
• Working Hours: 30-37.5 hours per week
• Weekend Commitment: Reduced weekend working compared with most practice-based roles
• Annual Leave: 26 days + bank holidays
• Professional Fees: GOC and ABDO fees paid
• Staff Discount: Generous discount on luxury eyewear products
• Office Working: Work from head office location, surrounded by a highly experienced, close-knit team

If you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business.

Apply now or contact Kieran Lindley on WhatsApp to find out more.