Customer Service Assistant & Receptionist

Careers " Customer Service Assistant & Receptionist

24 April 2026

Customer Service Assistant & Receptionist

JOB TITLE: Customer Service Assistant & Receptionist

REPORTS TO: Head of Marketing & Communications

DEPARTMENT: Marketing - Wasing 1975 Settlement

PURPOSE & OBJECTIVES

• To deal with all customer service queries by communicating with our customers or where necessary fixing their issues. Dealing with all deliveries & visitors to the Estate Office whether in person or on the phone.

KEY OPERATIONAL RESPONSIBILITIES

• Act as the first point of contact with callers to the Estate Office, both in person and over the telephone, refer enquiries to other staff where necessary.
• Deal with incoming and outgoing post each day.
• Take receipt of parcels and other deliveries.
• Keep the office / reception area and meeting room clear of obstacles and tidy at all times.
• Be responsible for controlling stock levels of office supplies
• Record levels of deliveries, visitors, phone calls, and email enquiries
• Co ordinate meeting room requests, offer refreshments to external clients and keep the room tidy and ready for the next meeting.
• Filing and archiving
• Willingness to undertake a wider range of other duties as required by the Estate from time to time

Customer Service Assistant

• Manage the Events inbox and reply to any standard requests (using a FAQ). Any requests that go beyond this will be escalated to the Head of Marketing & Communications. Either they will resolve the issue themselves or you will be asked to resolve the issue based on their feedback.
• Handle day to day ticket system tasks, including checking and updating booking information
• Maintain a FAQ for each event
• Willingness to undertake a wider range of other duties as required by the Marketing department from time to time

KEY SKILLS

• A polite and professional telephone manner
• Be able to write concise but informative replies to emails while keeping to Wasing's narrative style
• Have an organised mindset with sufficient attention to detail
• Adapt to changing priorities
• Reliability and consistency in both attendance and dealing with the workload.

Health & Safety

• Comply with company health and safety procedures
• Dignity at work & the Prevention of Harassment & Bullying training