Customer Service Assistant & Receptionist

Posted 3 hours 12 minutes ago by Wasing Park

Permanent
Full Time
Customer Service Jobs
England, United Kingdom
Job Description

Careers " Customer Service Assistant & Receptionist

24 April 2026

Customer Service Assistant & Receptionist

JOB TITLE: Customer Service Assistant & Receptionist

REPORTS TO: Head of Marketing & Communications

DEPARTMENT: Marketing - Wasing 1975 Settlement

PURPOSE & OBJECTIVES
  • To deal with all customer service queries by communicating with our customers or where necessary fixing their issues. Dealing with all deliveries & visitors to the Estate Office whether in person or on the phone.
KEY OPERATIONAL RESPONSIBILITIES
  • Act as the first point of contact with callers to the Estate Office, both in person and over the telephone, refer enquiries to other staff where necessary.
  • Deal with incoming and outgoing post each day.
  • Take receipt of parcels and other deliveries.
  • Keep the office / reception area and meeting room clear of obstacles and tidy at all times.
  • Be responsible for controlling stock levels of office supplies
  • Record levels of deliveries, visitors, phone calls, and email enquiries
  • Co ordinate meeting room requests, offer refreshments to external clients and keep the room tidy and ready for the next meeting.
  • Filing and archiving
  • Willingness to undertake a wider range of other duties as required by the Estate from time to time
Customer Service Assistant
  • Manage the Events inbox and reply to any standard requests (using a FAQ). Any requests that go beyond this will be escalated to the Head of Marketing & Communications. Either they will resolve the issue themselves or you will be asked to resolve the issue based on their feedback.
  • Handle day to day ticket system tasks, including checking and updating booking information
  • Maintain a FAQ for each event
  • Willingness to undertake a wider range of other duties as required by the Marketing department from time to time
KEY SKILLS
  • A polite and professional telephone manner
  • Be able to write concise but informative replies to emails while keeping to Wasing's narrative style
  • Have an organised mindset with sufficient attention to detail
  • Adapt to changing priorities
  • Reliability and consistency in both attendance and dealing with the workload.
Health & Safety
  • Comply with company health and safety procedures
  • Dignity at work & the Prevention of Harassment & Bullying training