French or German speaking Customer Service Administrator

French or German speaking Customer Service Administrator

Burnley

Ref: 8230CS

Company Profile

A long-standing British manufacturer with international operations and a key focus on sustainability.

Key Details

Location: Burnley - Salary: £27,000 per annum plus bonus - Ref: 8230CS

Responsibilities

Main duties: To provide outstanding customer service to clients and support the Export department.

• Respond to customer enquiries in a timely manner to ensure any issues are resolved
• Provide customers with advice on product suitability and alternatives to competitor products to encourage greater spend
• Process orders through the system and follow up as necessary
• Provide customers with export support in regards to lead times and delivery information
• Support internal departments with product or stock information
• Ensure customer information is recorded accurately and update on the system when necessary
• Monitor outstanding orders and follow up accordingly

Candidate's Profile

• Fluent in either German or French to business standard (Essential)
• Previous customer service experience (Essential)
• Excellent communication and interpersonal skills
• Dynamic, confident and motivated candidate
• IT literate