Customer Service Administrator

Customer Service Administrator

Location: Bar Hill, Cambridge

£28,000 per year + 25 Days Holiday + Bank Holidays + Private Healthcare & Dental + Joining Bonus (£1,500 after 6 months) + Life Assurance (4x) + Company Pension (2% Employee, 5% Employer) + Income Protection + Enhanced Family Leave + Profit Sharing Bonus

Monday to Thursday 08:00 to 16:45, Friday 08:00 to 12:30

Customer Service Administrator required for a reputable manufacturing company. This is a great opportunity for someone looking for a varied role within a friendly company of approximately 100 employees offering long term job security.

The successful candidate will need experience working in a customer focused role within a technical industry and experience working with Excel.

Responsibilities

• Managing the end-to-end order process from quotation, placing orders and liaising with internal production and engineering teams.
• Working with SAP and Excel.
• Respond to customer queries and providing updates.
• Order processing, including updates POs, processing reworks and repairs.
• Liaising with production teams to complete customer orders in time.
• Raising credit/debit notes.
• Updating price lists, quotes, customer details etc. on systems.
• Liaising with customers on BOMs and drawings.

Qualifications

• Experience in a customer support, sales or admin role.
• Experience working in a technical industry - manufacturing, engineering, pharma or similar.
• Excel experience.