Credit Controller

As a Credit Controller, you'll play a crucial role in supporting the smooth financial running of our clients' property portfolios by ensuring tenant payments are accurately processed and arrears are actively managed.

This position combines attentive daily banking oversight with confident communication to keep accounts up to date and ensure that issues are resolved quickly. Working closely with property managers and clients, the Credit Controller provides clear arrears insights, drives actions on late or non payment, and maintains strong relationships with tenants by offering practical payment solutions.

KEY RESPONSIBILITIES

Banking & Payment Allocation

• Monitor bank accounts daily to accurately record and allocate incoming tenant payments
• Update and clear the suspense account, investigating and resolving any unidentified receipts

Arrears & Debt Management

• Proactively chase outstanding arrears via phone, email, and written correspondence
• Produce regular arrears reports and work closely with property managers and clients to agree next steps
• Attend client meetings to provide arrears updates and support decision making
• Identify and target late payers ahead of upcoming charge dates to minimise future arrears
• Liaise with tenants to set up standing orders and maintain accurate contact details
• Handle tenant payment related queries, collaborating with property managers to resolve issues promptly
• Set up, manage, and monitor payment plans to support tenants in maintaining their accounts

Escalation & Recovery Actions

• Work with property managers to escalate non payment cases where required
• Coordinate recovery activity with bailiffs and solicitors when legal action becomes necessary

Reporting, Compliance & Administration

• Maintain a clear and comprehensive audit trail of all credit control actions
• Support the wider finance team with additional ad hoc accounting tasks as needed

GENERAL

• Uphold the Firm's values at all times during both internal and external dealings
• Consistently produce high quality work which, at a minimum, meets client's expectations. In addition, work collaboratively with third parties as appropriate to ensure you exceed client requirements
• Willingly share relevant and appropriate knowledge with colleagues and support their development as required

QUALITIES AND QUALIFICATIONS

• A flexible, proactive attitude with the ability to adapt to changing priorities
• Demonstrable experience working in Credit Control
• Strong communication and interpersonal skills, with confidence engaging with a wide range of stakeholders
• An excellent telephone manner and ability to handle difficult conversations professionally
• Good IT literacy, including MS Word, Excel, and Outlook as a minimum
• High level of attention to detail and commitment to maintaining accurate records
• Previous experience working with Landlords and Tenants is advantageous, though not essential

PRIMARY LOCATION

The role will be based within the Bristol office.

Interested? Why not give us a try!

If you are a talented individual looking to develop your career with us, we'd like to hear from you.