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Contracts Manager (Ref: 190876)
Posted 1 day 13 hours ago by Forsyth Barnes
We are seeking a proactive and highly organised Contract Manager to oversee the end-to-end coordination of a diverse housing portfolio-from property onboarding through to tenant support and stakeholder engagement.
This is a hands-on and dynamic role at the centre of housing operations across Greater Manchester. You will work closely with landlords, local authorities, tenants, and support partners to ensure properties are compliant, well-maintained, and meeting the needs of residents. If you thrive in a fast-paced environment, understand social housing, and enjoy building meaningful relationships, this could be the ideal opportunity for you.
Key Responsibilities- Property Sourcing & Onboarding
- Identify and acquire suitable properties for housing schemes.
- Oversee onboarding, ensuring standards and compliance requirements are met.
- Manage estate records and maintain property budgets.
- Property Inspection & Maintenance
- Conduct inspections to ensure legal and housing standards compliance.
- Coordinate maintenance and turnaround works, managing contractors and approving costs.
- Stakeholder Liaison & Pre-Tenancy Coordination
- Act as the primary point of contact for councils, landlords, and support services.
- Manage pre-tenancy arrangements, tenant placements, and welfare concerns.
- Keep stakeholders updated on property status and tenant feedback.
- Financial Oversight
- Manage and document recharges to landlords for property-related costs, including tenant damage.
- Negotiate charge-backs with local authorities.
- Reconcile landlord and rent payments with finance teams to ensure month-end accuracy.
- Stakeholder Engagement & Negotiation
- Attend meetings to discuss rent reviews, tenancy matters, and property issues.
- Negotiate financial agreements and review contractual terms.
- Tenant Management & Property Handover
- Coordinate move-ins and move-outs, including inspections and key handovers.
- Provide tenants with welcome packs and orientation.
- Maintain accurate onboarding and tenancy records.
Qualifications and Experience:
- Minimum of 5 years' experience in social housing management, including tenancy and income management.
- Chartered Institute of Housing (CIH) qualification or equivalent, or willingness to work towards is desirable.
- Knowledge of local authority housing strategies and partnership working.
- Strong knowledge of housing legislation, welfare reform, and safeguarding.
- Experience with property management systems and data reporting tools.
- Excellent communication, interpersonal, and negotiation skills with a range of stakeholders.
- Strong time management and organisational abilities.
- Ability to maintain high standards of customer service and operational efficiency.
- Full UK driving licence.
