Contracts Manager (Ref: 190876)

About Us

We are seeking a proactive and highly organised Contract Manager to oversee the end-to-end coordination of a diverse housing portfolio-from property onboarding through to tenant support and stakeholder engagement.

This is a hands-on and dynamic role at the centre of housing operations across Greater Manchester. You will work closely with landlords, local authorities, tenants, and support partners to ensure properties are compliant, well-maintained, and meeting the needs of residents. If you thrive in a fast-paced environment, understand social housing, and enjoy building meaningful relationships, this could be the ideal opportunity for you.

Key Responsibilities

• Property Sourcing & Onboarding
  • Identify and acquire suitable properties for housing schemes.
  • Oversee onboarding, ensuring standards and compliance requirements are met.
  • Manage estate records and maintain property budgets.
• Property Inspection & Maintenance
  • Conduct inspections to ensure legal and housing standards compliance.
  • Coordinate maintenance and turnaround works, managing contractors and approving costs.
• Stakeholder Liaison & Pre-Tenancy Coordination
  • Act as the primary point of contact for councils, landlords, and support services.
  • Manage pre-tenancy arrangements, tenant placements, and welfare concerns.
  • Keep stakeholders updated on property status and tenant feedback.
• Financial Oversight
  • Manage and document recharges to landlords for property-related costs, including tenant damage.
  • Negotiate charge-backs with local authorities.
  • Reconcile landlord and rent payments with finance teams to ensure month-end accuracy.
• Stakeholder Engagement & Negotiation
  • Attend meetings to discuss rent reviews, tenancy matters, and property issues.
  • Negotiate financial agreements and review contractual terms.
• Tenant Management & Property Handover
  • Coordinate move-ins and move-outs, including inspections and key handovers.
  • Provide tenants with welcome packs and orientation.
  • Maintain accurate onboarding and tenancy records.

Requirements

Qualifications and Experience:

• Minimum of 5 years' experience in social housing management, including tenancy and income management.
• Chartered Institute of Housing (CIH) qualification or equivalent, or willingness to work towards is desirable.
• Knowledge of local authority housing strategies and partnership working.
• Strong knowledge of housing legislation, welfare reform, and safeguarding.
• Experience with property management systems and data reporting tools.
• Excellent communication, interpersonal, and negotiation skills with a range of stakeholders.
• Strong time management and organisational abilities.
• Ability to maintain high standards of customer service and operational efficiency.
• Full UK driving licence.