Contact Centre Team Lead - Coach, KPIs & Ops

A leading global payment solutions company in Dalgety Bay is seeking a Team Leader for their Contact Centre to oversee Service Desk agents. This role involves ensuring KPIs are met, conducting team meetings, and providing guidance. The ideal candidate has strong leadership experience and communication skills, and the ability to work under pressure. The position offers a supportive work environment and requires availability Monday to Friday, with a full-time commitment.