Box Office Assistant (Casual)

Job Introduction

The Core is a thriving and successful multi-purpose arts venue in the heart of Solihull town centre, located in Theatre Square adjacent to Touchwood and comprising the main 336-seater Theatre, smaller multi-use Studio, Café Bar and The Courtyard Gallery exhibition space.

We are currently recruiting for Box Office Assistants who can work flexibly to support business needs and the seasonal opening demands of the venue. The hours of work will require you to work weekends, evenings and bank holidays.

The busy venue hosts a wide variety of shows and events throughout the year including music, drama, comedy, film and dance, as well as a popular annual pantomime. The Core also holds regular art exhibitions and runs a programme of daytime and evening classes and courses.

The Encore Café Bar serves hot and cold lunches with a fully stocked bar with a catering function for events and conferences.

The Box Office, located within the main foyer, is the frontline for the venue for ticket sales and information on all performances, events and activities at The Core.

Key Responsibilities

• Support business needs and seasonal opening demands of the venue.
• Work flexibly, including weekends, evenings and bank holidays.
• Provide high standards of service at the Box Office, assisting with ticket sales, information and cash handling.
• Attend training days (3-4 days) for full training.

Qualifications

• IT literate with knowledge of cash handling.
• Excellent customer service skills, preferably in a public service - arts/leisure environment.
• Interest in the Arts is preferable but not essential.

Benefits

• £24,796 pro rata per annum (£12.85 per hour) pay award pending.
• Competitive salary, flexible working options, attractive staff benefits and access to the Local Government Pension Scheme.

Information

• Location: The Core, Solihull.
• Job type: Communications / Marketing / PR.
• Sector: Local Councils.
• Business Unit: Economy and Infrastructure Directorate.
• Closing date: 07/06/2026.

Contact: Richard Przyrodzki - Marketing Manager - .

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.