Administration Assistant

University Hospital of North Midlands NHS Trust

Administration Assistant

The closing date is 29 March 2026

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

An exciting opportunity has arisen for the position of Phlebotomy Administration Assistant, based at Leighton Hospital.

The post holder is required to provide a comprehensive and effective reception service for patients and visitors to the department, and phone line cover for Phlebotomy appointments.

The post holder will be responsible for communicating information, both written and verbal, with patients, staff and carers and this will require tact and diplomacy. The post holder will handle telephone and other communications with sensitivity and confidentiality.

The post holder will also be required to undertake some clerical duties as directed by the Phlebotomy Management team.

Main duties of the job

The post holder is required to provide a comprehensive and effective reception service for patients and visitors to the department.

The post holder's will deal with telephone calls for the phlebotomy appointment line.

A large proportion of this role will be computer and telephone-based working.

It is a requirement of the post holder that information is communicated in a consistent manner in line with Trust legislation, policies and procedures.

The post holder will be expected to contribute to effective communication and working relationships within the administrative team, the directorate, the division and the Trust.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co created by staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

Please see attached job description and person specification for additional details about this post.

Person Specification Essential Qualifications

• GCSE English and Maths at Grade C or above or equivalent.
• NVQ/QFC Level 2/Apprenticeship in related subject.

Knowledge, Skills, Training and Experience

• Ability to maintain confidentiality and deal with situations in a sensitive manner.
• Knowledge of administrative systems, clerical/office procedures, data input procedures.
• Excellent telephone and interpersonal skills.
• Excellent written and communication skills.
• Previous reception duties in a healthcare setting.

Personal Qualities

• Consistently professional, collaborative and compassionate in their approach.
• Works with patients and people at the fore - operates to a customer service ethos.
• Acts to support and enable effective teamwork.
• Positive mindset in respect of supporting organisational change; learning, and continuous improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust